Privacy Policy

1. INTRODUCTION

We welcome you to familiarize yourself with Annahouse's Privacy Policy. This policy describes how the limited liability company "Annahouse", registration number 50103268081, (hereinafter referred to as "Annahouse") collects and processes personal data that Annahouse obtains from its customers and persons visiting the Internet website of Annahouse (hereinafter also referred to as ‒ " Data Subject” or “You”).

Personal data is any information relating to an identified or identifiable natural person, i.e. i.e., the data subject. Processing is any activity related to personal data, such as collection, storage, transformation, use, viewing, erasure or destruction.

The controller of your personal data is Annahouse, which you contact in the specific case to purchase a product or receive a service.

Please read the Privacy Policy carefully. If you have any questions or requests, please contact Annahouse using the information provided in the "Contact Information" section.

2. IN WHICH CASES DO WE PROCESS PERSONAL DATA?

Whenever you purchase Annahouse goods or use Annahouse services, Annahouse may process the following data about you, including personal data:

- name and surname;

- contact information (e-mail address and/or telephone number);

- transaction data (transaction time, purchased goods, price, payment information, etc.).

Whenever you visit the Annahouse website or self-service platform, Annahouse collects and processes the data obtained as a result of visiting the website, such as data about your location and the device used, IP address, time of website visit, menus used on the website, according to your choice about the use of cookies and etc. Please see section 4 "Using the Annahouse website" for more information about the cookies used on our website.

Whenever you communicate with Annahouse via the Annahouse website, telephone, e-mail or social network channels (Facebook, Instagram, Youtube, or other future channels), Annahouse collects and processes data generated during the communication, such as your e- postal address, queries and other data that you provide or disclose to us.

Whenever you call our customer support line, we may record the phone conversation and process the information you give us during the call. You will be notified that such a recording is being made.

Annahouse does not obtain data about you from third parties or public and private sources, except as specified in this Privacy Policy.

3. PURPOSE AND LEGAL BASIS WHY WE PROCESS PERSONAL DATA?

Annahouse collects and processes personal data only in accordance with the stated purposes of data processing and always ensuring a legal basis for data processing, as well as respecting the interests and rights of Data Subjects in accordance with applicable legislation.

Whenever you purchase Annahouse products or use Annahouse services, we use the data obtained from you to fulfill the transaction relationship with you (sell and deliver the relevant product, provide service). In this case, the legal basis for data processing is the fulfillment of mutual contractual obligations.

We may use your personal data to send you e-mail containing Annahouse news and offers, if you have given us the relevant consent or subscribed to receive news and offers on the Annahouse website, or when making a purchase, you have not objected to receiving the relevant news and offers (observing our legitimate interests in promoting our services and the rights arising from the Law on Information Society Services).

If you want to send us messages or comments, ask questions or send requests, subscribe to receive news, etc., you can use the Annahouse website lv/Annahouse.eu, e-mail or social networks to communicate. In this case, Annahouse uses the personal data provided by you to provide you with an answer to the specific question or request, in accordance with the legitimate interests of providing customer support.

We may use anonymized information to improve our services or products or for other marketing purposes based on our legitimate interests.

Annahouse may organize various campaigns and sweepstakes through its social media channels. If you decide to participate in a campaign, for the purpose of implementing the campaign, your data will be processed according to the terms and conditions of the specific campaign, including that we may publish the names of the winners and contact them through social media channels.

If the provision of personal data is necessary for concluding a contract or fulfilling contractual obligations, without receiving the necessary personal data, we will not be able to conclude a contract with you.

In certain situations, Annahouse can process your personal data when it is necessary in cases defined by law. For example, there are certain occasions when we need to retain data as required by accounting or tax law.

With your consent, Annahouse may process your data for purposes not specified in this Privacy Policy. Based on your consent, Annahouse will process your data to the extent and for the purposes specified in the consent.

4. USE OF THE Annahouse WEBSITE

Visitors to the Annahouse website can use it to receive information about Annahouse products, branding and ongoing campaigns, as well as to use other menus on the website.

The Annahouse website uses cookies. Cookies are small text files that the browser saves on your computer or other device that you use to visit the website (phone, tablet, etc.). Cookies are mainly used to make the website work more efficiently and provide a convenient and individual user experience. For example, cookies save data about the choices you make on our website and about which websites you have visited. Cookies do not collect data from your device and do not store personal data.

When you visit the Annahouse website for the first time, you are informed about the use of cookies and are also offered to make your own cookie choices.

You can disable the use of cookies by changing the privacy settings of your browser. You can completely block cookies in your browser by enabling them only on certain websites, or enable them completely. If you disable cookies, some parts of the website may not function properly.

Annahouse takes the necessary measures to ensure the legality of personal data processing, the security of obtained personal data and compliance with data protection principles.

Regarding the processing of your personal data, you have all the rights set forth in the applicable legal acts.

To exercise your rights, please contact Annahouse using the information provided in the "Contact Information" section. In case of certain requests that require additional access or data processing, we may ask you to submit the request in the form of an electronically signed document so that we can sufficiently identify the person who submitted the request. Please note that Annahouse will always respond to inquiries as quickly as possible.

The privacy policy is regulated by the laws of the Republic of Latvia.

If you have any questions about the terms and conditions of this Privacy Policy, or how Annahouse processes your personal data, as well as to submit requests or complaints about the processing of personal data, please contact Annahouse using the following contact information:

SIA “Annahouse”

Address: Brīvības 19-14, Rīga, LV-1024, Latvia

Registration number: 50103268081

e-mail: info@annahouse.lv

Phone: + 371 22084800